After years of IT services vendors and their technology partners telling clients (and analysts) that “data is the new oil” and that “every company is a technology company,” in 2023 we are finally reaching a tipping point at which vendors cannot sell the promise of data but need to sell the results. Clients expect returns on their investments in digital transformation, analytics and cloud, pushing IT services vendors to deliver more transparently, with more consistency and at a higher quality.


Professional Services

Transparency, consistency, quality:
The 3 watchwords for IT services in 2023

Top 3 Predictions for Professional Services in 2023

Each year TBR’s subject-matter experts draw on our extensive knowledgebase and their own analysis of the markets to identify what you need to know to move your business forward in the next 12 months. Additionally, we offer free webinars during which our teams deep dive into their predictions and answer your questions on related topics.

  • Newly developed edge, AI and automation use cases will show faster ROI as consultancies and IT services vendors provide enhanced data management, more tightly integrated solutions (the so-called “data fabric”), and improved ecosystems, allowing all parts of the multi-enterprise business network to take advantage of data proliferation — as usual, vendors that have invested in delivering around these core capabilities will benefit in 2023
  • Many IT services vendors and consultancies — even venerable stalwarts like IBM — are reconstituting in new forms, bringing some chaos to the digital transformation landscape and upending alliances
  • The was for talent will grind on, even as employee experience loses its luster


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